Shipping & Returns
Shipping Policy
Order Processing
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All orders are processed within 1–3 business days (excluding weekends and holidays).
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Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Time
We offer the following shipping options:
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
International Shipping: 7–21 business days
Delivery times may vary based on your location and local carrier performance.
Shipping Costs
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Shipping charges are calculated at checkout based on your location and the selected shipping method.
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Free shipping may be available on orders over a specified amount. (Adjust if applicable.)
Order Tracking
Once your order ships, you’ll receive:
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A confirmation email
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A tracking number
Use the tracking link in the email to check your delivery status.
Shipping Restrictions
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Certain items may be restricted in some regions due to customs or local regulations.
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We are not responsible for delays caused by customs clearance procedures.
Return &
Exchange Policy
At 19xo, your satisfaction matters. If something isn’t right, we’re here to help.
Return Window
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You may return most items within 30 days of delivery for a refund or exchange.
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Items must be unused, in original condition, and in original packaging.
How to Initiate a Return
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Contact our support team at: 19xoworld@gmail.com
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Provide your order number and reason for return.
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We’ll send you instructions and a return authorization.
Return Shipping
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Unless the item is defective or we shipped the wrong item, return shipping costs are the customer’s responsibility.
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We recommend using a trackable shipping method.
Refunds
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Refunds are issued to the original payment method after we receive and inspect the returned item.
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Processing usually takes 3–7 business days after receipt.
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You’ll be notified via email when your refund is completed.
Exchanges
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Exchanges are allowed if the requested item is in stock.
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If an exchange isn’t possible, we’ll issue a refund.
Defective or Damaged Items
If your item arrives defective or damaged:
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Please contact us within 7 days of delivery.
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We’ll provide a solution (replacement or refund) once the issue is verified.